Care Workers Making Use of Robots: Results of a Three-Month Study on Human-Robot Interaction within a Care Home

Felix Carros, Isabel Schwaninger, Adrian Preussner, Dave Randall, Rainer Wieching, Geraldine Fitzpatrick, Volker Wulf

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

19 Citations (Scopus)

Abstract

Research on social robots in care has often focused on either the care recipients or the technology itself, neglecting the care workers who, in and through their collaborative and coordinative practices, will need to work with the robots. To better understand these interactions with a social robot (Pepper), we undertook a 3 month long-term study within a care home to gain empirical insights into the way the robot was used. We observed how care workers learned to use the device, applied it to their daily work life, and encountered obstacles. Our findings show that the care workers used the robot regularly (1:07 hours/day) mostly in one-to-one interactions with residents. While the robot had a limited effect on reducing the workload of care workers, it had other positive effects, demonstrating the potential to enhance the quality of care.

Original languageEnglish
Title of host publicationCHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
ISBN (Electronic)9781450391573
DOIs
Publication statusPublished - 29 Apr 2022
Externally publishedYes
Event2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 - Virtual, Online, United States
Duration: 30 Apr 20225 May 2022

Publication series

NameConference on Human Factors in Computing Systems - Proceedings

Conference

Conference2022 CHI Conference on Human Factors in Computing Systems, CHI 2022
Country/TerritoryUnited States
CityVirtual, Online
Period30/04/225/05/22

Keywords

  • Appropriation
  • CSCW
  • Care Robot
  • Care Work
  • Covid-19
  • Empirical Study
  • Empowerment
  • HCI
  • HRI
  • Humanoid
  • Long-term
  • Nurse
  • Pandemic
  • Participatory Design
  • Practice-based
  • Residential Care
  • Robotic Support
  • Social Robot
  • Social Service
  • Sustainable Technology Integration
  • Usage Patterns
  • Work Practices

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