@inproceedings{d5aaf79ddf2247058cdf71d0a713600d,
title = "Care Workers Making Use of Robots: Results of a Three-Month Study on Human-Robot Interaction within a Care Home",
abstract = "Research on social robots in care has often focused on either the care recipients or the technology itself, neglecting the care workers who, in and through their collaborative and coordinative practices, will need to work with the robots. To better understand these interactions with a social robot (Pepper), we undertook a 3 month long-term study within a care home to gain empirical insights into the way the robot was used. We observed how care workers learned to use the device, applied it to their daily work life, and encountered obstacles. Our findings show that the care workers used the robot regularly (1:07 hours/day) mostly in one-to-one interactions with residents. While the robot had a limited effect on reducing the workload of care workers, it had other positive effects, demonstrating the potential to enhance the quality of care.",
keywords = "Appropriation, Care Robot, Care Work, Covid-19, CSCW, Empirical Study, Empowerment, HCI, HRI, Humanoid, Long-term, Nurse, Pandemic, Participatory Design, Practice-based, Residential Care, Robotic Support, Social Robot, Social Service, Sustainable Technology Integration, Usage Patterns, Work Practices",
author = "Felix Carros and Isabel Schwaninger and Adrian Preussner and Dave Randall and Rainer Wieching and Geraldine Fitzpatrick and Volker Wulf",
note = "Funding Information: We would like to thank all involved parties. This work is a shared result and we are deeply thankful for the given opportunity. We were given the chance to work on this study during a difcult time and are grateful to have been welcome at the care home. The presented work has received funding from the European Union H2020 Programme under grant agreement no. 101016453. Publisher Copyright: {\textcopyright} 2022 Owner/Author.; 2022 CHI Conference on Human Factors in Computing Systems, CHI 2022 ; Conference date: 30-04-2022 Through 05-05-2022",
year = "2022",
month = apr,
day = "29",
doi = "10.1145/3491102.3517435",
language = "English",
series = "Conference on Human Factors in Computing Systems - Proceedings",
publisher = "Association for Computing Machinery",
booktitle = "CHI 2022 - Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems",
}